Below FAQs are some common concerns of our customers while placing an order. If you have other questions, please send us an email at support@twistedmart.com or contact us via Facebook chat option on our website Below FAQs are some common concerns of our customers while placing an order. If you have other questions, please send us an email at support@twistedmart.com or contact us via Facebook chat option on our website
We ship from our partnered warehouses & factories located in US, UK, Australia, Canada & China. So, please expect your items to be shipped separately (in case, you order more than one item) as all the products that you select may not be available in one single warehouse. We ship from our partnered warehouses & factories located in US, UK, Australia, Canada & China. So, please expect your items to be shipped separately (in case, you order more than one item) as all the products that you select may not be available in one single warehouse.
We need 2-4 working days to process your order. It normally takes 7-15 business days post shipping for all orders to be delivered in North America. It may take longer if you are located outside North America. Shipping times vary from product-to-product; based on demand and warehouse location and also on your country's custom clearance process. We need 2-4 working days to process your order. It normally takes 7-15 business days post shipping for all orders to be delivered in North America. It may take longer if you are located outside North America. Shipping times vary from product-to-product; based on demand and warehouse location and also on your country's custom clearance process.
The tracking number will be sent to you via email within 1-3 days after your order is shipped. If you can't track your order, please contact us about your shipment and we'll give you a real time update on where your shipment is. The tracking number will be sent to you via email within 1-3 days after your order is shipped. If you can't track your order, please contact us about your shipment and we'll give you a real time update on where your shipment is.
We offer worldwide shipping. So, you can place order from any country. We offer worldwide shipping. So, you can place order from any country.
We process all orders in USD. When you visit our website, you may see the pricing in your country's currency. Later on, the order is processed in USD, at the most recent exchange rate. We process all orders in USD. When you visit our website, you may see the pricing in your country's currency. Later on, the order is processed in USD, at the most recent exchange rate.
Yes, within 24 hours of placing order on our website, you'll receive an email confirming the receipt of your order & payment. Yes, within 24 hours of placing order on our website, you'll receive an email confirming the receipt of your order & payment.
You can use our contact form to get in touch with us or email us at support@twistedmart.com You can use our contact form to get in touch with us or email us at support@twistedmart.com
We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal.
Our website is secured by SSL. Our store is hosted on Shopify platform, which ensures all information is kept 100% secure. Our website is secured by SSL. Our store is hosted on Shopify platform, which ensures all information is kept 100% secure.
NO, we do not sell any kind of information that you provide us. Email addresses are strictly for following-up with you and to send newsletters of our promotions and coupons for discounts. That too, you can opt out of, by clicking "Unsubscribe" at the bottom of any of our emails. NO, we do not sell any kind of information that you provide us. Email addresses are strictly for following-up with you and to send newsletters of our promotions and coupons for discounts. That too, you can opt out of, by clicking "Unsubscribe" at the bottom of any of our emails.
For most countries you will not have to pay customs, however, it depends where are you located and if you order more than 1 piece. For most countries you will not have to pay customs, however, it depends where are you located and if you order more than 1 piece.